How do I place an order?
Browse our store and add selected items to your shopping
cart. When finished shopping, click Checkout, provide the information requested
(shipping, credit card, etc.), and submit your order. Please feel free to
contact us with any questions at: firstname.lastname@example.org
How many items can I put in the shopping cart?
You can order as many items as you like.
What happens if a product is out of stock?
If a product is not in stock, please feel free to email us
at email@example.com for an
estimated arrival date.
How do I cancel or change my order?
Orders can be cancelled with no additional charge as long as
it has not been shipped. To cancel an order, please send an email to firstname.lastname@example.org and include your name and
order confirmation number.
Do I pay sales tax?
We will collect sales tax on all purchases (excluding
clothing) sent within the state of Pennsylvania. In addition, if you send a
package to an address in Pennsylvania State, sales tax is required. The current
rate is 6.00% of the price of the merchandise; shipping costs are not taxable.
When is my credit card charged?
Your card is charged when you place your order with PayPal.
Can I have my items gift wrapped?
We offer a gift wrapping service which you can note at
checkout. Remember if you want a gift wrapped to make a note during checkout or
send us an email at email@example.com.
What is your return policy?
Merchandise purchased from Well Born Baby may be returned
for store credit within 30 days of purchase. All returns must be in like new
condition, in original packaging, with instructions and accessories. Refunds
are not issued except in the case of defective merchandise that we are unable
to replace. Well Born Baby credit is valid for one year from date of issue.
Returns made within 7 days of receipt will not be charged a restocking fee. All
other returns will carry a restocking fee of 15%; items returned in less than
new condition may be subject to additional restocking fees.
How do I return something to you?
If you would like to return something, you will need to
email us at firstname.lastname@example.org to
receive the Return Authorization Number for your product. No returns will be
accepted without our Return Authorization Number. We will also provide you with
the appropriate address where to ship your return. Once we have received your
package we will inspect the contents. All products need to be in original
packaging. If the product is in satisfactory condition we will refund the
appropriate amount back to you through PayPal. Please make sure that you
include your name, address, telephone number, order number, and e-mail address.
When will my order be shipped, and how soon will I get it?
Your order will usually be shipped within three to five days
from when you place your order.
Can I have my order sent to a different location other than my billing
Yes. When you fill out the billing and shipping pages, you
can specify where you would like something sent, if it's different from the
billing address. Please note, however, that Well Born Baby cannot accommodate
multiple shipping addresses. If you want to purchase several items and have
each of them sent to a different address, you will have to make separate
purchases. Please note that Well Born Baby cannot ship orders to P.O. boxes.
- Do we keep your information?
Yes, we keep the information you provide us for our records
only. All information collected is for the sole purpose of filling orders and
to enhance your shopping experience. We will not release any customer
information to anyone.
Is my credit card information secure?
Yes, your order is processed through PayPal which is a
secure website. Well Born Baby never sees or handles your credit card
How can I get further assistance?
At Well Born Baby, we want to provide the best
customer service possible. We've tried to answer the usual questions most
people have about online shopping in this section. If you have any other
questions or need further assistance, please feel free to e-mail us at email@example.com. We look forward to
hearing from you and would be happy to help you.